The majority of the time, new software is introduced to businesses with the goal of improving staff productivity. In the case of the Webex suite of platforms, employees’ efficiency dramatically improves after deployment because of the reliability of meetings and the speed of Webex Teams. However, people are often reluctant to change even if it will improve the way the work. This can sometimes lead to a slower-than-ideal uptake of the new platforms.
With Webex Analytics you can easily see what aspects of the suite are being used and what parts are being ignored. This provides an indication of where IT managers should focus on providing further training to encourage adoption of the entire suite, in turn, improving the performance of the entire business.
For example, an administrator logs into Webex Analytics and they notice that their team in Manchester is using Webex Meetings far less than the other offices around the country which is worrying. He asks the employees if they are having a problem and they say they aren’t fully comfortable with how they should be using it. He arranges half a day of training for them. The problem is resolved, and the employees became more productive. This also stopped the employees using Shadow IT which is a big problem that businesses have when it comes to cybersecurity and data privacy. This is the power of Webex Analytics when it comes to improving efficiency.