Unified Collaboration

What is it?

Cisco’s Unified Collaboration Suite is a means of streamlining communications within an organisation. With Cisco UC you’re able to:

  • Connect co-workers, partners, vendors and customers with the information and expertise they need
  • Access and share video on the desktop, on mobile devices and on demand, as easily as making a phone call
  • Facilitate better team interactions, dynamically bringing together individuals, virtual workgroups and teams
  • Make mobile devices extensions of the corporate network so workers can be productive anywhere
  • Integrate collaboration and communications into applications and business processes

How do I know it’s a fit for me?

The Cisco UC platform was designed to scale from midsize companies to global organisations. With the in-house UC expertise at Tesrex, we’re able to sit down with our customers and design the UC platform that best suits your business today, with support for your future goals.

people discussing an ipad
people in conference room

How much does it cost?

Cost is dictated by the needs of your business and what you want to get out of the system. Using our extensive experience in this area, we will collaborate with you and design a UC platform that fulfils your individual requirements and budget. Our goal is to provide you with a solution that caters to the needs of your business whilst being mindful of the costs involved.

Do I need to buy equipment? Is it Cloud based? What if I run a Cisco phone system already?

These are perhaps the most common set of questions that we encounter.

Cisco has recognised the need for various forms of deployment in an ever changing landscape.

We’re pleased to inform customers that all options are possible with the latest versions of the UC offerings from Cisco.

You can own and operate your private UC environment and gain the full benefits of the platform. This will give you the maximum flexibility in customisation, integration and service delivery.

If you’re leaning towards a cloud strategy, Cisco Spark is a fantastic method of scaling as you grow, whilst reducing your own premise IT footprint. You get all the great services with a minimum ramp up time and no infrastructure spend up front.

Hybrid deployments are gaining traction at a rapid rate. Ideal for those with current investments in local infrastructure wanting to merge with Cloud services in order to get the best of both worlds.

cisco 8800 hardware phone

Cisco Unified Contact Centre Express

For companies looking to enhance their customer service experience both internally and externally, Cisco Unified Contact Centre Express (UCCX) is the industry leading platform for Call Centre deployments.

Easy to deploy and use, Cisco UCCX delivers a highly secure, available, virtual and sophisticated customer interaction management solution for up to 400 agents. This integrated, comprehensive, contact centre solution is intended for both formal and informal contact centres in mid-market, enterprise branch and corporate departments.

Cisco UCCX is available in three packages, tailored to meet your individual customer contact requirements.

two people using video chat cisco

Cisco UCCX offers:

  • Sophisticated call routing and comprehensive contact management capabilities
  • Email, web chat and social media integration
  • Automatic call distributor features including; conditional routing, call-in-queue and expected-wait-time messages
  • Next generation historical and real-time reports and dashboards with flexible presentation options using Cisco Unified Intelligence Centre

Get in touch with us

To find out more about Unified Collaboration please get in touch with us