Cisco SMARTnet Review & Renew

Our Cisco SMARTnet Review is a free, 2-week engagement which provides you with a full understanding of your current Cisco SMARTnet. You will have an accurate picture of everything, from compliance to End-of-Life concerns.

The Tesrex SMARTnet review also looks at where you are heading, taking into account potential restructuring, new purchases, company growth plans, mergers, acquisitions and provides a clear path forward.

Our team of specialists have been in the world of Cisco for decades and are deeply familiar with the platforms, the support models and the challenges customers face on a global scale. We do all the heavy lifting and come to you with actionable intelligence and a better way forward.

Features of Cisco SMARTnet

Benefits of Cisco SMARTnet

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Talk to us about how our SMARTnet Review can benefit your business.

Tesrex Review & Renew Benefits

Ongoing best practices

Part of the Tesrex SMARTnet Review & Renew is a workshop that details your current estate, the upcoming roadmaps available and how internal processes could evolve to reduce time spent on contract management while keeping ahead of compliance and procurement concerns.

Contract consolidation

We consolidate all information about outstanding contracts and their terms. This is presented in a single report for you. You will have full visibility to take the correct action. This can vastly improve your planning efforts.

20% savings and more

A typical Tesrex SMARTnet Review & Renew engagement saves our customers an average of 20% on their annual spend. This is on top of the hundreds of hours of personnel time that are also saved.

One contract, one renewal date

We will put together a clear and actionable plan on the best means to consolidate all the contracts across regions or per region. Having one contract and one renewal date is a more productive way to manage your Cisco SMARTnet contracts.

Compliance check

Reviewing whether all the devices in your organisation are aligned to you or a third party is an important and beneficial step. Misalignments are a common cause for compliance flags within Cisco. Removing compliance flags is critical to get the support you need.

Risk Review

We check if the level of support on a device matches up with the risk level associated with it. As an example, a single internet-facing router at a branch since might need 24x7x4 Onsite support, while a different location with a HA (High Availability) pair might be better suited for 8x5xNBD (Next Business Day).

How it works

A typical Cisco SMARTnet Review takes around two weeks and is segmented into 3 phases; The Call phase, the Sort phase, and the Report phase. Please view the document below to see what’s involved in each phase:

View the process
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Every company is different. That’s why we listen to who you are and where you’re trying to get to. We can then take that information and start aligning it to the different technology tracks, the licensing associated and the support structure. Simple questions like “are you using Cisco SMARTnet or Partner support?” can change the direction in a meaningful way.


With the knowledge gathered, we then match that up with a date. Your data gets filtered through our in-house systems, broken down and presented in an easily digestible report. This gives you a clear set of options that are fully aligned to your goals. “Is this platform still relevant?” “Is there a way to put everything into a single agreement?” “Should I be looking at a different support model going forward?” All these and other questions will now have simpler answers that can lead to more confident decision making.


Technology moves at the rate you are reading this. It is our job to stay at the cutting edge of the Cisco portfolio. We take that information, align it to your business and on a quarterly basis, sit down with you to help you stay aligned with Cisco’s roadmap. This is also a good opportunity to learn about new acquisitions and platform development changes that you might want to trial. The nurturing of the software lifecycle is critical to maximizing its value and we’ll be there to help you at every step.

Book a chat with us

Find out about our Review & Renew service, 100% guaranteed to save you money on Cisco SMARTnet.