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Digital transformation success for NHS healthcare provider

  • 17 November, 2021

Article, Cisco, News, Unified Collaboration

Tesrex recently completed a digital transformation for NHS healthcare provider, Integrated Care 24 (IC24), who are one of our long-term clients. The success of this project prompted Cisco to release an extended case study about our work and the adoption of Cisco technology by IC24.

Integrated Care 24, an urgent care service provider, experienced unprecedented strain when the pandemic struck in 2020, similarly to all healthcare organisations across the UK. In response, they reached out to us at Tesrex due to the successful projects we have worked on together in previous years. IC24 needed to rapidly transform their current collaboration portfolio to enable their staff to work from home and provide the necessary tools to consistently offer the high standard of service their patients were used to.

digital transformation tesrex ic24 cisco case study logos

As you would presume, during a pandemic, calls to NHS 111 increased considerably. IC24 were receiving unprecedented demand for their services.

Due to the urgent requirements of the situation, work was undertaken by Tesrex, Cisco & IC24 to create a collaboration solution and deployment calendar that would ensure the additional capacity and reliability that IC24’s urgent care services required.

By combining Cisco’s industry-leading technology with the technical knowledge of our engineers, a swift transformation was achieved, exceeding IC24’s needs and providing the basis for their services to deliver at a time of a national health crisis.

The Webex Suite and Cisco Contact Centers were the key solutions utilised to enable reliable communication throughout this unstable period.

James Howes, Head of Infrastructure & Telephony, IC24
The Webex Suite is the collaboration solution that unites us all. We’ve been able to bring people together, wherever their location.
digital transformation cisco webex collaboration tesrex

We helped IC24 orchestrate a digital transformation to Webex by Cisco as a replacement for a previous telephony system. Cisco Unified Communications Manager (UCM), the Webex App, and Cisco Packaged Contact Center Enterprise now sit at the centre of IC24’s operations.

With the Webex App, IC24 can create secure virtual workspaces for everything from management meetings to patient referrals. Call starts are instant, they include the option of high-quality video, and screen-sharing is available at the touch of a button. The platform is integrated with third party file storage, calendars, and CRM.

Following the Webex deployment, we made recommendations for added efficiencies including Webex Room Kits and Boards at the Ashford head office. This continues the digital transformation and improves the hybrid experience for all employees, whether physically in a meeting room or joining remotely through the Webex App.

Robert Walia, Managing Director, Tesrex

Helping IC24 continue to work through the pandemic was a great achievement for everyone involved.

For the extended Cisco case study, please click here.

To learn about how we can perform the same for your business, please click here.

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