Unified Collaboration Assessments

Unified Collaboration enables comprehensive and effective collaborative experiences throughout your organisation. Connecting co-workers, partners, vendors and customers with the expertise they need. Accessing and sharing video on the desktop, mobile and on demand becomes as easy as making a phone call. Mobile devices become extensions of the corporate network, allowing workers to be productive everywhere. Collaboration and communication can be integrated into applications and traditional business processes.

The Tesrex Collaboration Assessment is ideal for customers who are planning to implement collaborative solutions such as Voice and/or Video over IP (VoIP). Our Collaboration Assessment is a thorough, impartial, consultative examination and analysis of your readiness for the migration to an IP Voice/Video solution. The Assessment facilitates effective planning and deployment of a Unified Collaboration solution.

Assessments are just the beginning in providing a total solution designed to meet the complex needs of today’s IT customers.

Transitioning legacy PBX / Digital phone systems to IP Telephony

A Unified Collaboration Assessment is an important starting point when aiming to transfer from a legacy PBX / Digital phone system to a fully-fledged Unified Collaboration Solution.

Our team of experts have extensive experience in migrating businesses from legacy PBX / Digital phone systems into modern, scalable Unified Collaboration Solutions.

Contact us to find out how we can help you transform your productivity, efficiency, communications and ultimately revolutionise your business.

How our Collaboration Assessments work

 

The first step is to meet and liaise with the stakeholders to discuss the full scope of the assessment. This initial meeting allows us to gain an informed level of understanding of the business, core practices, resources and aims. The goal is to establish what the main focus of the assessment will be and what the business wants to receive from it. During this process we formally agree on the key aspects and overall structure of the assessment to ensure the needs of the customer are met.

The assessment itself is framed around three core phases; Discover, Assess and Review.

Starting with the Discover phase, we look at your overall network configuration. Information is gathered on all devices and network components. Analysis of network performance, bandwidth and all resources also takes place. This phase allows us to establish a base line of knowledge and understanding of your environment.

During the Assess phase we’ll be focusing on why your environment is the way it is and what steps need to be taken to ready your environment for a Unified Collaboration deployment. We’ll be looking for potential stumbling blocks that will need dealing with prior to any UC implementation. We’ll also be looking into scalability and how any potential solution can grow with your environment.

The final phase is the Review phase where we will compose and present a comprehensive report on your Unified Collaboration readiness. The report will include a detailed breakdown of our findings and recommendations. We will present the report to the stakeholders, reviewing the full contents of the report together, going over options for the future and establishing a road map for the future.

What we look for

 

A well-executed assessment starts with identifying the business goals that drive the engagement. For many of our customers, the assessment serves as a foundation which allows the evaluation of emerging technologies with increased confidence. Understanding where new technologies can bring the most value, how they can be integrated into the environment and the way in which they will impact it. From providing a better user experience, streamlining business practices and improving collaboration and communications.

Once the business goals have been reviewed, we’ll delve deeper into the technical elements. We’ll look to find the best way to utilise existing resources and how they’ll work with any potential additions to the environment.

What you get

 

An experienced team that works regularly within a multitude of different industries. We engage directly with the leading vendors in their respective sectors and use a vendor agnostic approach to find and tailor the best possible solution that suits your business needs and budgetary requirements. We use our extensive knowledge to look at your environment from multiple angles, offering you a unique and impartial perspective, catered to your specific requirements.

We engage regularly with our clients throughout the assessment process. We’ll liaise with you during each phase of the assessment with the aim of ensuring that all sides are focused in the same direction and working towards a common goal.

Delivering impartial, balanced results that speak to both the business leaders and technology leaders of the company is of paramount importance to us. Our Unified Collaboration reports starts by clearly outlining the previously agreed upon business and technical goals of the engagement. This is then followed by an introduction to the Tesrex team working on the project.

Executive Summary 

The Executive Summary is aimed at the business side of the house. Our Executive Summary is internally reviewed by a business focused individual as a pre-emptive check to ensure it’s not encumbered with overly technical information. The information here should outline the issue, its impact the business and the recommendations going forward.

Recommendations Summary 

A Recommendations Summary is focused towards the technical staff. Our team will provide a summary of their findings from a technical perspective. Each recommendation can be further explored for specific details and screenshots showing the findings in action. This allows the internal team to segment the findings to various teams for review as per the organisation structure.

All of our findings, including both summaries, are wrapped up into our final comprehensive report.

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Benefits

Increase ROI: Plan and predict cost effective investments to extend the lifecycle of your UC infrastructure.

Strategy: Determine your collaboration strategy and architecture with an executive approach, easing the decision making process for stakeholders.

Ease Administration: Learn new ways to collaborate effectively and proficiently using on premises or cloud-based solutions.

Network Optimisation: Recognise how to consolidate all your data, voice and video networks into a single infrastructure.

Improve productivity: Understand how to bring together the very best collaboration applications that integrate people, processes and technology, enabling your company to be more creative and productive.

Scale efficiently: Grasp designing a modular UC network that’s flexible, robust and fully equipped for future deployments.

Discover

Simplify transnational and B2B communications using URI dialling and SIP Trunking from any location or service provider worldwide.

Enhance existing Call flows, Call Attendants, IVR’s, and Contact Centre solutions.

Optimise Call Detail Records (CDR’s), Historical Reporting, Analytics and Recording.

Understand collaboration simplification by unifying multiple applications into a single platform

Assess

Evaluate current hardware and software for End-of-Life and End-of-Support services allowing you to optimise your network refresh upgrades and migration paths.

Assess your organisations UC suitability for on premises and cloud based solutions to suite your companies needs

Understand how to accelerate deployments adds, moves, changes and day to day administration.

Survey Mobile and Remote access solutions for smart phones, soft phones, and tablet devices.

Review

Examine and provide resolutions for your UC assessment with the businesses key decision makers.

Dispense reports of fault findings with suggested resolutions and recommendations.

Present and appraise innovation intelligences with stakeholders and architects.

Coordinate and collaborate assessment workshops and design workspaces

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Products Supported:

 

A Tesrex Unified Collaboration Assessment supports the following collaboration solutions:

  • Avaya
  • Polycom
  • Microsoft Lync (Skype for Business)
  • Mitel
  • NEC
  • Legacy PBX/PABX migrations
  • Unified Contact Center Enterprise (UCCE)
  • Call Agent desktop development
  • Diverse Dial plan consolidation
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unified Communications Manager Express (CUCME)
  • Cisco Unity Connection (CUC)
  • Cisco Unity Express (CUE)
  • Cisco Instant Message and Presence (IMP) Jabber
  • Cisco Unified Contact Centre Express (UCCX)
  • Cisco Unified Border Element (CUBE)
  • Cisco Telepresence Suite (TPS)
  • Cisco Telepresence Management Suite (TMS)
  • Cisco Telepresence Conductor Suite (TCS)
  • Cisco Video Conference Server (VCS)
  • Cisco Expressway Core and Edge
  • Cisco Spark
  • Cisco WebEx Conferencing
  • Cisco Prime
  • Cisco Emergency Responder

The Report

 

Our Unified Collaboration Report provides a complete, comprehensive insight into your Unified Collaboration readiness and the current state of your communications solution. All of our reports are built upon a pre-defined structure, designed to cover all bases whilst also being easy to digest. The report will feature the customer’s specific focus points as defined in the original scope of the assessment.

  • Collaboration Design: Observe aspects such as Dial Plan Hierarchy, Modularity, Resiliency, Flexibility.
  • Collaboration Optimisation: Assess B2B communication, URI Dialling, Quality of Service, Video image enhancements, Single Number Reach, Mobile Voice/Video remote access.
  • Collaboration Traffic analysis: Report delay, packet loss, latency, jitter and available bandwidth on a per hop and per call basis.
  • SIP, SCCP, H323, MGCP, RTP protocol analysis
  • On net, Off net, B2B calling and URI dialling
  • Quality of Service (QoS)
  • Mobile VPN less remote access
  • IVR’s, Call Attendants, Automated Attendants
  • Conferencing, Transcoding, Media Termination Points
  • Call Centre resiliency and agent intelligences
  • Inter and Intra Domain Federations
  • Corporate Directory lookups
  • Unified Messaging
  • Presence, Persistent and Group chat
  • CDR’s, Historical Reporting, busy hour analysis
  • PKI (Public Key Infrastructure)
  • Service Provider interactions and demarcation points
  • Database backups and restoration
  • Feature usage and experience trends

After the final report is delivered, it will be presented to the stakeholders. This is an opportunity to go through the findings with our consultants and get our independent feedback on what to do next.

If you’d like to see a sample report please get in touch with us.

What comes next?

 

Sitting down to review the findings naturally opens up more questions. This is where we really start to collaborate with a series of Design Workshops. These sessions are driven based on the priority order for the findings which need to be addressed. Our Design Workshops naturally blend into roadmap review and updates which keeps all sides of the business pointed in the same direction.

Our team truly enjoys participating in these discussions and working closely with our customers in order to get these initiatives off the ground and across the finish line. We’ve found that our customers get a lot of value from the relationship by allowing our team to perform discovery and exploration for future planning.

The end result is an optimisation of the budget whilst ensuring the technologies you bring-on are the best fit for your organisation.

Find out more

If you’d like to find out more about our Collaboration Assessments, our Assessment process, or to receive a sample report please get in touch with us.