Unified Collaboration enables comprehensive and effective collaborative experiences throughout your organisation. Connecting co-workers, partners, vendors and customers with the expertise they need. Accessing and sharing video on the desktop, mobile and on demand becomes as easy as making a phone call. Mobile devices become extensions of the corporate network, allowing workers to be productive everywhere. Collaboration and communication can be integrated into applications and traditional business processes.
The Tesrex Collaboration Assessment is ideal for customers who are planning to implement collaborative solutions such as Voice and/or Video over IP (VoIP). Our Collaboration Assessment is a thorough, impartial, consultative examination and analysis of your readiness for the migration to an IP Voice/Video solution. The Assessment facilitates effective planning and deployment of a Unified Collaboration solution.
Assessments are just the beginning in providing a total solution designed to meet the complex needs of today’s IT customers.
How our Collaboration Assessments work
The first step is to meet and liaise with the stakeholders to discuss the full scope of the assessment. This initial meeting allows us to gain an informed level of understanding of the business, core practices, resources and aims. The goal is to establish what the main focus of the assessment will be and what the business wants to receive from it. During this process we formally agree on the key aspects and overall structure of the assessment to ensure the needs of the customer are met.
The assessment itself is framed around three core phases; Discover, Assess and Review.
Starting with the Discover phase, we look at your overall network configuration. Information is gathered on all devices and network components. Analysis of network performance, bandwidth and all resources also takes place. This phase allows us to establish a base line of knowledge and understanding of your environment.
During the Assess phase we’ll be focusing on why your environment is the way it is and what steps need to be taken to ready your environment for a Unified Collaboration deployment. We’ll be looking for potential stumbling blocks that will need dealing with prior to any UC implementation. We’ll also be looking into scalability and how any potential solution can grow with your environment.
The final phase is the Review phase where we will compose and present a comprehensive report on your Unified Collaboration readiness. The report will include a detailed breakdown of our findings and recommendations. We will present the report to the stakeholders, reviewing the full contents of the report together, going over options for the future and establishing a road map for the future.
What we look for
A well-executed assessment starts with identifying the business goals that drive the engagement. For many of our customers, the assessment serves as a foundation which allows the evaluation of emerging technologies with increased confidence. Understanding where new technologies can bring the most value, how they can be integrated into the environment and the way in which they will impact it. From providing a better user experience, streamlining business practices and improving collaboration and communications.
Once the business goals have been reviewed, we’ll delve deeper into the technical elements. We’ll look to find the best way to utilise existing resources and how they’ll work with any potential additions to the environment.
What you get
An experienced team that works regularly within a multitude of different industries. We engage directly with the leading vendors in their respective sectors and use a vendor agnostic approach to find and tailor the best possible solution that suits your business needs and budgetary requirements. We use our extensive knowledge to look at your environment from multiple angles, offering you a unique and impartial perspective, catered to your specific requirements.
We engage regularly with our clients throughout the assessment process. We’ll liaise with you during each phase of the assessment with the aim of ensuring that all sides are focused in the same direction and working towards a common goal.
Delivering impartial, balanced results that speak to both the business leaders and technology leaders of the company is of paramount importance to us. Our Unified Collaboration reports starts by clearly outlining the previously agreed upon business and technical goals of the engagement. This is then followed by an introduction to the Tesrex team working on the project.
The Executive Summary is aimed at the business side of the house. Our Executive Summary is internally reviewed by a business focused individual as a pre-emptive check to ensure it’s not encumbered with overly technical information. The information here should outline the issue, its impact the business and the recommendations going forward.
A Recommendations Summary is focused towards the technical staff. Our team will provide a summary of their findings from a technical perspective. Each recommendation can be further explored for specific details and screenshots showing the findings in action. This allows the internal team to segment the findings to various teams for review as per the organisation structure.
All of our findings, including both summaries, are wrapped up into our final comprehensive report.