We’ve recently spoken to several clients who have expressed the desire to reduce the amount they are spending on collaboration and telephony. A route we have taken with a couple of these customers is assisting them in moving away from Cisco Unified Contact Center Express (UCCX) and using Call Manager to take over responsibility for the required functions. For certain companies, there are quite a few benefits in moving from Cisco UCCX to Call Manager.
The ideal candidate company for this move only uses calling to support its customers via its Contact Centre operations. Without an omnichannel contact centre solution like UCCX, you will no longer be able to communicate with your customers via SMS, Chat, social media etc. If you are not currently using these channels already then please find the potential benefits below.