Unified Communications Manager is the heart of Cisco collaboration services, enabling session and call control for video, voice, messaging, mobility, instant messaging, and presence. With Cisco’s new CUCM 14.X version, CUCM has now incorporated Webex Cloud Connected services into its development so it can now integrate with the Webex Admin portal’s features more seamlessly.
You’re probably wondering what happened to CUCM 13.X? That version was reportedly skipped and only used for R&D purposes, similarly to Cisco IOS versions.
In this article, we have given a comprehensive guide on how to upgrade your CUCM environment to 14. There are a lot of changes compared to the previous versions, more specifically is the licensing upgrade method that is now being used.