An Introduction to Webex Teams
Cisco recently merged two of their most renowned collaboration services, Spark and WebEx. The result was WebEx Teams! Read our article to find out what WebEx Teams can help you achieve.
Enabling Mobility For Contact Centre Agents
Your contact centre agents can now handle customers using their own personal devices with Cisco’s PCCE/UCCE solution. Cisco’s Mobile Agent enables an employee to use their mobile, tablet or even a PSTN analogue phone and have access to the same capabilities as if they were sitting in the office.