North Somerset Council is the local authority for the North Somerset region. They have a population of over 210,000 people. The council is responsible for tax collection, local planning applications, housing, waste collection, environmental health, education and many other governmental functions.
The Challenge
North Somerset Council’s existing collaboration estate was antiquated and a lot of the technology was about to reach end of life and support. Through a series of different contractors, the system had been kept alive, but documentation was lacking and there was no structure to the platforms. Features were not configured and nothing had been mapped out in the proper fashion. The challenge was to modernise their collaboration to improve productivity and reduce unnecessary expenditure. North Somerset Council asked us to perform our collaboration assessmentand show them what they had and what they should be looking at upgrading to based upon their specific goals.
The Solution
We sent one of our CCIE experts to North Somerset to identify what they were currently using for collaboration. He summarised all the features they were using, the licenses they owned, and the collaboration gaps that were visible. We then asked them; what are you trying to get to? What is your budget? What are you lacking? Then we worked with them to create a solution to perfectly match their needs. Cisco Unified Communications Manager (CUCM) solved all of their issues.
We built a feature matrix that married features of CUCM to all of the different problems they were having.
They were presented an adoption plan which is critical in an organisation which had not deployed new technology for a while.
They needed to enable remote working for their employees.
We configured the Cisco UC platform to route desk phone numbers to users mobile phones.
Jabber was set up for their staff as a secure instant messaging platform.
Employees no longer had to wait until they were in the office to check voicemails. Instead, they were automatically emailed to them with a transcription of the message.
The Benefits
North Somerset Council were very happy with how this engagement transpired. They liked us because we didn’t simply try to force them to spend as much money as possible and then leave which they had had a problem with before. Instead, we discovered their exact goals and designed a solution to meet them for an investment they were happy with. After we deployed the new system, they were pleasantly surprised at how much the collaboration modernisation positively affected productivity across the organisation.
North Somerset Council were able to open work from home options which were previously impossible.
They received a complete collaboration modernisation for an investment they were happy with.
Employee productivity improved substantially.
Their communication was far more secure than it was previously.
North Somerset Council is the local authority for the North Somerset region. They have a population of over 210,000 people. The council is responsible for tax collection, local planning applications, housing, waste collection, environmental health, education and many other governmental functions.
The Challenge
North Somerset Council’s existing collaboration estate was antiquated and a lot of the technology was about to reach end of life and support. Through a series of different contractors, the system had been kept alive, but documentation was lacking and there was no structure to the platforms. Features were not configured and nothing had been mapped out in the proper fashion. The challenge was to modernise their collaboration to improve productivity and reduce unnecessary expenditure. North Somerset Council asked us to perform our collaboration assessmentand show them what they had and what they should be looking at upgrading to based upon their specific goals.
The Solution
We sent one of our CCIE experts to North Somerset to identify what they were currently using for collaboration. He summarised all the features they were using, the licenses they owned, and the collaboration gaps that were visible. We then asked them; what are you trying to get to? What is your budget? What are you lacking? Then we worked with them to create a solution to perfectly match their needs. Cisco Unified Communications Manager (CUCM) solved all of their issues.
We built a feature matrix that married features of CUCM to all of the different problems they were having.
They were presented an adoption plan which is critical in an organisation which had not deployed new technology for a while.
They needed to enable remote working for their employees.
We configured the Cisco UC platform to route desk phone numbers to users mobile phones.
Jabber was set up for their staff as a secure instant messaging platform.
Employees no longer had to wait until they were in the office to check voicemails. Instead, they were automatically emailed to them with a transcription of the message.
The Benefits
North Somerset Council were very happy with how this engagement transpired. They liked us because we didn’t simply try to force them to spend as much money as possible and then leave which they had had a problem with before. Instead, we discovered their exact goals and designed a solution to meet them for an investment they were happy with. After we deployed the new system, they were pleasantly surprised at how much the collaboration modernisation positively affected productivity across the organisation.
North Somerset Council were able to open work from home options which were previously impossible.
They received a complete collaboration modernisation for an investment they were happy with.
Employee productivity improved substantially.
Their communication was far more secure than it was previously.
Do you need to modernise your Collaboration?
Arrange a discussion with us about your existing collaboration and where you would you like to be. One of our experts will reach out to answer any questions you have.
solutions@tesrex.com
01923 77 66 44
London, UK
