Enabling Mobility For Contact Centre Agents

Your contact centre agents can now handle customers using their own personal devices with Cisco’s PCCE/UCCE solution. Cisco’s Mobile Agent enables an employee to use their mobile, tablet or even a PSTN analogue phone and have access to the same capabilities as if they were sitting in the office.

Verizon Data Breach Report

According to findings in the 2018 Verizon Data breach report, ransomware has become the most popular form of malware among hackers. Read about some Cisco Products that preventing you becoming the next victim.

Atlanta Ransomware Attack

On Thursday 22nd March, the city of Atlanta in the US came under fire from a huge ransomware cyber attack. This article looks at how it could have been prevented.

An Introduction to Meraki WiFi

Cisco Meraki WiFi is a fantastic solution offering a 100% cloud managed platform enabling for faster deployment, simplified administration, and richer visibility. Read about it here.

Palo Alto Networks Traps 5.0 Has Been Announced

Palo Alto Networks have announced that they will soon be releasing Traps 5.0, the new version of their extremely popular cyber security platform. Read about some of the main new features here.

An Introduction to Cisco Meraki Switches

Cisco Meraki allows organisations to manage their entire network, including wireless, security, EMM, communications, and security cameras, all from one easy-to-use centralised dashboard. In this article we will focus on the Meraki Switch.

Cisco Collaboration, Consistently Driving Workplace Performance

As anyone who lives in the UK knows, when snow arrives, the majority of the country comes to a standstill. So what can businesses do about it? We can prepare for it so that no productivity is lost. This is now possible by implementing a few revolutionary Cisco collaboration products.

Cisco Spark Voice Assistant is Coming Soon

After announcing in November last year that would be releasing a new AI Spark Voice Assistant to all users of Cisco Spark, Cisco have now unveiled its capabilities in front of an audience and announced that it will be unleashed for use by all Spark users soon.