One of the biggest time consumers in troubleshooting network and voice-related issues is trying to capture and replicate the problem. We normally have to rely on tools like SolarWinds, PRTG and Wireshark as our toolset. There’s nothing wrong with these devices and after coming through the industry from a technical background, they were bread and butter tools. Many still see that as such.
The problem is that over time, the environmental complexity has increased dramatically. Yet the tools do what they have always done. They didn’t scale adequately. They added more features, but the tradeoff has always been that more human bandwidth is needed.
This is where LiveAction came into play. We can go through all the technical benefits but there are two main areas where we saw an immediate gain for ourselves and our clients who took on the platform at our recommendation.