Configure Unified CM CTI Port for Unified Mobile Agent Perform the following steps to configure CTI Ports.
Procedure
Step 1. In Unified CM Administration, select Device > Phone.
Step 2. Click Add a New Phone.
Step 3. From Phone Type, select CTI Port.
Step 4. Click Next.
Step 5. In Device Name, enter a unique name for the local CTI Port pool name; click OK when finished.
Using the naming convention format LCPxxxxyyyy:
• LCP identifies the CTI Port as a local device.
• xxxx is the peripheral ID for the Unified CM PIM.
• yyyy is the local CTI Port.
The name LCP5000F0000 would represent CTI Port: 0 in a local CTI Port pool for the Unified CM PIM with the peripheral ID 5000.
The name LCP0000 represents the local port.
Step 6. In Description, enter text that identifies the local CTI port.
Step 7. Use the Device Pool drop-down list to choose the device pool to which you want to assign the network CTI port pool. Do not select Default. (The device pool defines sets of common characteristics for devices.)
Step 8. Click Save.
Step 9. Highlight a record and select Add a New DN.
Step 10. Add a unique directory number for the CTI port you just created.
Step 11. In Maximum Number of Calls, enter 2.
Step 12. In Busy Trigger, enter 1.
Step 13. When finished, click Save, and click Close.
Step 14. Repeat the preceding steps to configure the network CTI port pool.
In Device Name, using the naming convention format RCPxxxxyyyy, where:
• RCP identifies the CTI port as the Remote CTI port where the call between the agent’s remotedevice and the Unified CM Port is nailed up at agent login time.
• xxxx is the peripheral ID for the Unified CM PIM.
• yyyy is the network CTI port.
The name RCP5000F0000 represents CTI Port: 0 in a network CTI Port pool for the Unified CM PIM with the peripheral ID 5000.
Step 15. In Description, enter text that identifies the network CTI port pool.
Step 16. Use the Device Pool drop-down list to choose the device pool to which you want to assign the network CTI port. Do not select Default. pool. (The device pool defines sets of common characteristics for devices.)
Step 17. Click Save.
Step 18. Highlight a record and select Add a New DN.
Step 19. Add a unique directory number for the CTI port you just created.
The extension length can be different from the extension length of the LCP Port if your dial plan requires it.
Step 20. When finished, click Save, and click Close.