When submitting your request you can choose either the Managed Service option or the Self Installation option.
The managed service option is an all-inclusive cost that includes installation and ongoing support, service provider fees, a bi-annual review consisting of analysing your usage, costs upcoming features and your growth forecasts. This ensures your system is running optimally at all times and meets your business needs proactively. All of these services are rolled into a simple monthly price to make things easy for you. This option only has a 12 month minimum contract as we don’t like forcing our customers into a lengthy agreement that they don’t want.
The self-installation option is primarily for businesses with an existing IT person or department who is able to completely set up and manage your system with minimal help from the My Cloud Voice team. You have the freedom to choose whichever type of service you would like.