Everest is a leading global underwriter in over 115 countries across 6 continents. They are a global leader in risk management and insurance. Their ethos revolves around providing an excellent service to their clients and helping businesses succeed.
The Challenge
Everest Global Insurance, based in London’s Financial District,was experiencing some issues with the Audio and Video when they were meeting with clients. These included one way audio and unusually choppy video images. As they strive to provide an excellent service, it was necessary to fix this.
The Solution
The Tesrex team was responsible for troubleshooting the recurring problems and ultimately resolving the backend network issues. We worked closely with their existing partner, Candeo, who initially installed the Webex Room Kits.
Web Interface per individual Webex Room kit was used to troubleshoot real-time traffic flows, here the Tesrex Engineer could see significant packet loss occurring on the UI.
On prem intermedial devices Router/Switches QOS policies were thoroughly audited end to end to ensure there was no traffic policing occurring for both SIP and RTP traffic and traffic was being marked and trusted correctly.
Finally Reviewing Individual port’s statistics on the switch assigned to the Webex Room Kit codecs. It was here we discovered a discrepancy with the switchport physical layer having so many interface errors, which we changed the physical port, switchport configuration and cable which ultimately fixed the issue.
The Benefits
Tesrex confirming the physical switches ports bandwidth and network connectivity issues were the primary culprits for causing low bandwidth, latency and choppy video images. This resulted in Everest not having any further video quality issues recouping the amount of lost time and money.
solutions@tesrex.com
01923 77 66 44
London, UK
